Privacy Policy

For Charleston Cleaning Pros

Effective Date: May 8, 2026

At Charleston Cleaning Pros, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

We may collect the following information when you interact with our website or services:

• Name
• Phone number
• Email address
• Home or business address
• Service request details
• Payment information (processed securely through third-party providers)
• Website usage information through cookies and analytics tools

How We Use Your Information

We use your information to:

• Respond to quote requests and inquiries
• Schedule and provide cleaning services
• Improve our website and customer experience
• Send appointment confirmations or updates
• Process payments
• Comply with legal obligations

We do not sell or rent your personal information to third parties.

Cookies & Analytics

Our website may use cookies and analytics tools such as Google Analytics to understand website traffic and improve performance. You can disable cookies through your browser settings.

Third-Party Services

We may use trusted third-party services for:

• Payment processing
• Website hosting
• Scheduling software
• Marketing and analytics

These providers only receive the information necessary to perform their services.

Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure.

Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data

To do so, contact us at:

Email: support@charlestoncleaningpros.com
Phone: (843) 410-3372

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

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Terms & Conditions

For Charleston Cleaning Pros

Effective Date: May 8, 2026

By using this website or booking services through Charleston Cleaning Pros, you agree to the following Terms & Conditions.

Services

Charleston Cleaning Pros provides residential and commercial cleaning services throughout the Charleston, South Carolina area.

Service availability may vary based on scheduling and location.

Estimates & Pricing

All quotes are estimates based on the information provided by the customer. Final pricing may change depending on:

• Property condition
• Size of the property
• Additional requested services
• Excessive cleaning conditions

Payments

Payment is due upon completion of service unless otherwise agreed in writing.

We reserve the right to charge late fees for unpaid invoices.

Cancellations & Rescheduling

We request at least 24 hours notice for cancellations or rescheduling.

Late cancellations may be subject to a cancellation fee.

Access to Property

Customers are responsible for ensuring cleaners have access to the property at the scheduled time.

If we are unable to access the property, a lockout fee may apply.

Satisfaction Guarantee

If you are unsatisfied with any portion of the cleaning service, please contact us within 24 hours. We will make reasonable efforts to address concerns.

Liability Limitations

Charleston Cleaning Pros is not liable for:

• Pre-existing damage
• Normal wear and tear
• Improperly secured valuables
• Damage resulting from faulty fixtures or unstable furniture

Customers should notify us of any fragile or high-value items before service.

Website Use

All content on this website, including logos, text, and images, is the property of Charleston Cleaning Pros and may not be copied or reused without permission.

Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of the website or services constitutes acceptance of those changes.

Contact Information

Charleston Cleaning Pros
Charleston, South Carolina

Phone: (843) 410-3372
Email: support@charlestoncleaningpros.com